Frequently Asked Questions

SmartIT LLC is based in Lake Charles, Louisiana and primarily serves small and medium businesses across Southwest Louisiana, including Lake Charles, Sulphur, Westlake, DeRidder, and surrounding communities.

Managed IT services means we proactively monitor, maintain, and support your entire technology environment for a flat monthly fee. Instead of calling for help after something breaks, we prevent problems before they impact your business — keeping your systems secure, updated, and running smoothly around the clock.

For managed IT clients, we typically respond to critical issues within 1 hour and resolve most problems the same day. You get direct access to our local Lake Charles team — not a ticket queue at a national call center.

SmartIT offers flat-rate monthly pricing based on the number of users and devices at your business. This means no surprise bills — you know exactly what you're paying each month. Contact us for a custom quote tailored to your business size and needs.

We offer flexible month-to-month and annual agreements. We believe our work should speak for itself — you stay because you're getting value, not because you're locked in.

Yes. We specialize in cloud migration for small and medium businesses, including Microsoft 365, Azure, and cloud backup solutions. We handle the entire process — planning, migration, testing, and ongoing support — with minimal disruption to your operations.

SmartIT designs and manages backup and disaster recovery plans that include automated daily backups, offsite redundancy, and tested recovery procedures. If your business is hit by ransomware or a hardware failure, we can restore your data and get you back online quickly — often within hours.

Yes. We are experienced with the full Microsoft 365 suite including Outlook, Teams, SharePoint, OneDrive, and Exchange. We handle setup, migration, user management, and ongoing support for Microsoft 365 environments.

Absolutely. We design, install, and support wired and wireless networks for businesses of all sizes — from single-office setups to multi-location enterprises. This includes routers, switches, Wi-Fi access points, firewalls, and VPN configurations.

Getting started is easy. Call us at 337-761-9122, email info@smartitlc.com, or fill out the contact form on our website. We'll schedule a free consultation to assess your current technology setup and recommend the best solutions for your business.